Terms Of Service


Coaching is an on-going conversation where we provide encouragement, guidance and honest feedback, as YOU pursue YOUR personal and professional goals. We fully expect you to grow your business, by attaining your goals!

In today’s competitive environment, some of the most successful business leaders have experienced tremendous benefits from coaching and leadership trainings for themselves, and/or their teams.  Results have included increased revenue and productivity, career advancement, higher employee retention, and the development of more effective business strategies. YOU will define the agenda. YOUR results will vary depending on how long we work together and what actions YOU take.

Our clients are expected to and have experienced measurable return on investment, increased productivity, and up to 200% revenue growth.


Our responsibility is to provide content, insight, tools, wisdom, framework, ideas, and feedback. YOUR responsibility is to move from awareness to action and accountability. Our coaching provides many structures for you to meet your individual and organizational goals.

The objectives of coaching include, but are not limited to:

  • Adding an objective and supportive third party to your leadership team
  • Increasing accountability of your personal and professional goals
  • Improving specific skills related to your role. Such as managerial skills, communication, conflict resolution, time management, productivity, and effectiveness
  • Sharing best practices from other organizations that have done similar work
  • Reviewing strategic business decisions related to operations, customer service, marketing, financials, and more
  • Being a sounding board
  • Preventing problems, thereby avoiding expensive, time consuming or embarrassing actions
  • Supporting your growth past your limiting beliefs
  • Relationship development
  • Conflict resolution
  • Mentoring
  • Creating a team atmosphere


We will always begin and end our sessions or calls on time, and if we are meeting by phone you will call me. If you need to reschedule, 24-hours advance notice is required or one-half of the coaching session is lost. If for some reason our coaches need to reschedule and do not do so with 24-hour notice, you will be credited with an additional one-half coaching session, at no additional charge.

Our coaching relationship is completely confidential. We will never share your identity or any information about you with any other person or organization without your expressed consent. In the unlikely event that there are concerns that need to be referred to another professional, I may be able to make that suggestion to you.

The term of our coaching agreement will be at least one year (12 months). Completing our coaching relationship is a mutual decision. While my retention percentage is very high, there may come a time when you determine that it is time to complete our coaching relationship. If and when that time comes, I expect that you will provide me at least 4 weeks’ notice. That will give us time to summarize your growth/learning and strategize your next steps.

Our services are unconditionally guaranteed. If at any time you feel that you are not getting the support, honesty, coaching, or training that you expect, then you need to tell me.

How We Collect Information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your inquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your name and email address when you sign up for one of our newsletters.

What Information We Hold

When you contact us by email or through our website, we collect your name and email address. They are used only for the purposes of responding to your inquiry and will not be maintained for any other purposes.

If you sign up for a newsletter, we only collect your name and email address.

Where We Store Your Information

When you contact us by email or through our website, we store your your information in WordPress (wordpress.org), our Customer Relationship Management (CRM) software.

If you sign up for a newsletter, we store your email address in Constant Contact (constantcontact.com), which is the marketing platform we prefer.

We chose these systems partly for their commitment to security.

What We Use Your Information For

We may occasionally use your contact information to send you details of our products and services.

When we do, you will have the option to unsubscribe from these communications and we won’t send them to you again.

We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.

We will use your information to send you invoices, statements, or reminders.

The Steps We Take To Keep Your Information Private (TBD)


Changes To The Policy

Our policy is subject to change at any time and at our discrection. 

Have Questions?

Reach out to me on my contact page and I will contact you directly with answers or further details